Terms of Business

A deposit is required when a treatment is booked, with the balance due on the day of treatment. For treatment that takes two visits, such as crowns, we ask for 50% at each appointment. We accept all major credit cards and debit cards and cash. To enable you to start treatment straight away, we also offer interest free and longer term low interest finance plans* on treatment over £500 and our own affordable plan allowing you to enjoy private dental care for 56p per day. Deposit required on booking. This will be lost if you fail to attend with less than 48 hours notice.

Please let us know if you can’t keep your appointment.

A charge may be made if 48 hours’ notice is not given for cancellations. Bad debts will incur a 15% administration charge after one month from the due date.

We try our very best to help you remember you have an appointment with us by:
- Text or letter to confirm the appointment 6 weeks before your appointment date (applies to exam appointments only).
- Texting 4 days before you are due to come in.
- Calling 2 days before and either leaving a message or hopefully talking with you.
(This is why it’s really important that we always have the correct contact numbers for you).

We understand that from time to time it is necessary to cancel and rearrange an appointment. If you are able to give us 48 hours’ notice we will be able to re-book your appointment and offer the appointment to someone else that needs to be seen.

However when we are given less than 48 hours’ notice we may not be able to offer this appointment to someone else. Certainly if you fail to attend and give us no notice then we really are stuck. It is for this reason that short cancellations and failed appointments may incur a missed appointment fee. A fee of £25 for up to 30 Minutes, £50 for up to 60 Minutes and £100 for longer appointments may be levied. We may also request payment in advance of an appointment for longer appointments.

We hope that you understand that in fairness to the vast majority of patients, who do come on time and keep their allotted appointments, we have introduced missed appointment fees.

*Finance available to UK residents aged 18 and over.
Credit subject to status. Brookfield Dental Practice is an Appointed Representative of Dental Finance Limited, which is authorised by the Financial Conduct Authority to carry out the regulated activity of credit broking. For more information in respect of Dental Finance please click here.

Representative example
Cash price of goods/amount of credit £1200; 12 monthly payments of £100.00; Total amount repayable £1200; Representative 0% APR. Subject to status. Conditions apply.

Representative example

Cash price of goods/amount of credit £1200; 24 monthly payments of £55.10; Total amount repayable £1322.34; Representative 9.9% APR variable. Subject to status. Conditions apply.